This section describes the skills and knowledge and their level required for this unit

Required skills

assess and implement appropriate response to received information

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner using appropriate terminology

deliver project objectives within budget constraints

develop and manage key performance indicators

estimate and calculate resource and assistance requirements

identify and diagnose faults or deficiencies in operation of security systems

implement safe and environmentally sound workplace practices

interpret security codes and alarm signals

maintain operations within budgetary parameters

monitor systems and monitor performance

monitor evaluate and interpret data and information

negotiation

operate and maintain a range of security systems

phonetic alphabet

prepare and present writtencomputerbased information

read and interpret technical data and specifications

relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

risk assess incidents

write reports and complete documentation

Required knowledge

approved communication terminology and codes and signals

backup procedures

change of shift procedures

common faults and malfunctions in security systems

emergency procedures

interviewing counselling negotiation and mediation techniques

management and leadership styles and culture

operational principles and functions of security systems and softwarehardware

operations management

principles of change management

problem solving strategies

range of security risk or incident situations and appropriate response procedures

reporting and documentation procedures

risk and conflict management

risk assessment methods

types of alarm systems and equipment

workplace environmental and OHS hazards and risks

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

effectively managing staff systems and equipment resources to achieve operational plans for a monitoring centre within legislative parameters

communicating with staff and colleagues to ensure the ongoing effectiveness of information receipt interpretation and transmission

identifying communication and resourcing problems and implementing learning opportunities for staff and continuous improvement strategies for monitoring operations

accurately preparing and completing monitoring records and reports in compliance with legal parameters

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Relevant informationmay include:

Preventative and breakdown maintenance arrangementsmay include:

Security systemsmay relate to:

Relevant personsmay include:

Communication channels and processesmay include:

Riskrelates to:

Documentationmay include: